Telesales Wanted
@ Fast-paced role @ Monday-Friday, daytime operation @ $14-16/hr Our client is an IT distribution company selling PCs and other hardware to a range of clients, including retailers and corporates.
They are looking for someone to join their fun team in a part time capacity, to help generate excitement in the marketplace about their range of hardware products.
As Telesales New Zealand Telemarketing agent, you will be making calls to a range of businesses to set up meetings with account managers and also complete simple telephone sales.
To be a contender for this role you must have excellent English skills, a great phone manner and the confidence to get on the phone and make those calls! You ideally will have customer service or telesales experience, and knowledge of IT products as well.
The hours of work are fairly flexible and can be negotiated, however you will need to be able to work on weekdays, around 4 hours a day during normal office hours.
If you are looking for an on-going part-time job that offers flexibility, apply today!
More and more companies are increasing their use of the Telesales New Zealand Telemarketing as the quickest and most convenient way of establishing customer contacts. Call centres and mail order are the fastest growing operational departments for NZ organisations and these organisations recognise that Telesales New Zealand Telemarketing are a key part of their sales strategy. It is essential that telesales staff represent their organisation in a professional and friendly way, using clear and effective communication to ensure that customer value is maximised and potential business is not lost. If your staff are not trained properly on Telesales New Zealand Telemarketing, how much business are they losing your company?
Prospecting Calls - Telesales New Zealand Telemarketing At Telesales New Zealand Telemarketing, the point you need to communicate in the first few seconds is, "We have something that might be able to help you, and I simply need to learn more about you to find out." The key is in using the right words. Before the call, answer these questions: "What do prospects want most as it relates to my type of product/service, what do they want to avoid, and how can I help them do their job more effectively?" Answer these, and you'll likely have a benefit you can plug directly into your opener. Something that'll cause them to break their preoccupation with the task at hand, become curious, and want to speak with you.
One that has been tremendously successful with clients is a variation of, "This is ____ with _____. We specialize in working with businesses, helping them to ____. Depending on what you're doing/using/buying in the area of _____, we might have something here that could potentially help you to ____."
Follow-Up Calls- Telesales New Zealand Telemarketing Consider preparing this opener after you end a call, for use on the next one. Because, a follow-up is a continuation of previous contacts, on your road to your ultimate objective. Your follow-up opener should: remind them of your previous conversation, mention what you both promised to do as a result of the previous call, and state the agenda for this call. And it needs to be proactive to be effective. No nonsense like, " . . . and I was just calling to see if you got the literature, and if you had any questions." That's weak. An effective example is, "Kathy, it's Dan Adams calling to continue our conversation from last week. I've got some good news on the replacement parts research I did for you, and also I'd like to go through your thoughts on the proposal I faxed you . . ."
Calls to Regular Customers- Telesales New Zealand Telemarketing Do you like to be taken for granted? Or, do you like to be pampered, and made to feel special? Obvious answers, but, why then, are so many customers treated with indifference. For example, "Hi Mike, it's Keith at Able Supply. Hey, you guys got an order for us this week?"
When your call is announced to your customer, you want him/her to say, "Oh, sure I'll take it. He always has great ideas for me." Contrast that with, "Oh, him again. Probably wants to know where my order is." Every time you call, without exception, have a Value Added Point to make. It's anything that allows them to feel they've gained by simply talking to you. It can be good news, useful information, notification of a sale, ideas you have . . . anything they will perceive as useful.
For example, "Sandra, it's Linda with Dino Services. I was studying what you've been buying from us over the past two years, and I've got an idea here for a program that might just make your job a little easier . . ."
Heather is one of our most successful Telesales New Zealand Telemarketing consultants. She is a people person , has her own computer and works ON-LINE FROM HOME. She telephones our prospective family portrait customers from HOT LEADS to chat to them about about our South Auckland photography studio and what we do.
This suits Heather because she’s friendly, genuinely cares for people, has a pleasant phone manner and has her own older family which means she can relate to the people she talks to, not only as a Telesales New Zealand Telemarketing agent.
Heather has been with the company for 4 years. She ENJOYS HER WORK and loves the quality and value of the product she talks about. Although she has the FREEDOM to work from home, she enjoys her weekly meetings at the office with the team and the TRAINING & SUPPORT she gets from everyone in the company.
Her partner is supportive of her 10-15 evening hours per week and loves the extra income she earns which comes from an HOURLY RATE of $15 plus EXCELLENT BONUSES.
How to Sell When You are Sold Out
Your customer calls to order a product. This Telesales New Zealand Telemarketing call is not the usual ordering call. This customer wants to order a product you are out of. You're all sold out. You have two choices: one, you can say to the customer, "Gee, I'm sorry. We're all sold out."
And that's followed by your silence, which puts pressure on the customer to think of another product you have that will meet his needs. Provided, of course, he is willing to continue talking to you. He just may say, "Thanks for nothing," hang up and dial another company— your competitor for example. Very dangerous for you and your company since according to TARP, 25% of our customers are ready--not just willing--to switch suppliers at any time. This one time when you don't have what he wants may be the reason for him to try another company.
Your second option is to say, "Unfortunately, we are out of this product right now. If I could ask you a couple of questions, I may be able to recommend another product that might fill your needs as well." You then ask probing questions to uncover your customer's needs so you can make the correct substitution. Under no circumstances do you recite a litany of woe explaining why your company is out of a product. There are two main reasons for this.
1. The customer does not care why you are out of something. Customers are always tuned into their own private radio station, WII-FM or, "What's in it for me?"
2. You might end up telling the customer something that could fuel his anger at your company and you, since you're the only company representative present.
If you feel compelled to offer some sort of explanation, simply say, "We are out of the item because it is very popular."It's a positive message communicating your company's good business health. It sounds a lot better than casting aspersions at the other department's strengths and weaknesses. By bridging to the customer's needs and making an accurate, beneficial recommendation for another product, you accomplish three things. You,
1. Demonstrate your willingness to help your customers; 2. Distinguish yourself from your competitors who will not go the extra step, and, 3. Build customer loyalty through your ability to offer assistance. Summation: One of the ways to distinguish yourself from your competitors is to offer a level of service that sets you apart from them. Telesales New Zealand Telemarketing Service is one way of maintaining and protecting your customer base.
Good Luck and Good Selling!
Telesales New Zealand Telemarketing roles involve increasing your customer base through identifying sales opportunities with local businesses and their advertising campaigns, as well as the provision of specialist advice & solutions for products and services.
To be successful in this Telesales New Zealand Telemarketing role you will:
Telesales New Zealand Telemarketing is a great opportunity to challenge yourself within a dynamic sales role and be rewarded accordingly. If you feel you have the right attitude, drive and ambition to further your career, we want to hear from you!
The Telesales New Zealand Telemarketing Teleservice includes a regular telephone call at an appointed time convenient to you from one of our in house sales representatives providing you with
? Opportunity for placement of orders for the latest new release and backlist titles. ? Information on latest publicity planned for new releases, book launches and special promotions. ? Up to date information on highlights of new titles ? Information on availability of promotional materials ? Immediate attention to queries
Telesales New Zealand Telemarketing, Get it Done! Don't make a "to do" list at the beginning of the day. Make a "To Get Done" list. View your plans as something you'll accomplish, not as an activity you'll try to perform.
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