At Telephone Answering in Wellington New Zealand work in partnership with our clients. Our clients range from large corporates and Government departments through to small business across most industry sectors. Telephone Answering Wellington New Zealand operate 24 hours a day, 365 days a year.
Our technology is leading edge and our Customer Service Representatives are highly trained to provide a seamless service between you and your client. Telephone Answering Wellington New Zealand also provide 'on-line' web-chat and email queing services. Contact us today for a free consultation about our services and what Telephone Answering Wellington New Zealand can do for your business.
The Telephone Answering in Wellington New Zealand is a privately owned and operated company established in Wellington over 20 years ago. In that time, Telephone Answering Wellington New Zealand have developed from an after hours answering service into a fully integrated call centre. Telephone Answering Wellington New Zealand operate 24 hours a day, 7 days a week providing a wide range of teleservicing options to a wide variety of New Zealand businesses.
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The Wellington Telephone Answering provides after-hours and overflow services for some of New Zealand’s leading accounting, consulting, and legal firms. These clients recognise that their reputation as a top-flight organisation can only be enhanced by providing a professional human voice to answer their calls 24 hours a day, 7 days a week.
The Telephone Answering in Wellington New Zealand Call Centre provides the type of professional back-up that these organisations are seeking. Our staff are thoroughly trained and present a professional image to these organisation’s callers, something that is paramount in maintaining the required image.
Telephone Answering Wellington New Zealand use our systems to ensure valuable information about these clients and their staff is at our fingertips, enabling a smooth transition of callers to the staff member concerned whether at work or to after-hours contact numbers.
The Wellington Telephone Answering has a number of clients who provide technical and emergency repair services. Telephone Answering Wellington New Zealand make it our business to manage these calls until resolution. The Telephone Answering Wellington New Zealand Call Centre deploys AR Remedy native workflow processes to assist in the escalation management of these calls where necessary. The Remedy system provides an invaluable backup to our skilled CSRs by ensuring that escalation timeframes are automatically monitored and prompted to ensure the fault resolution commitments made by our clients to their customers are consistently met.
The Telephone Answering Wellington New Zealand has a vast wealth of knowledge and experience in fielding direct marketing sales calls from all media sources – TV, radio and print. The Wellington Telephone Answering Call Centre recognises the special needs of these clients. The Call Centre provides a very efficient and cost-effective service to direct marketing clients. Telephone Answering Wellington New Zealand use AR Remedy to streamline the inbound information-gathering process and to maximise the sales potential of these calls. Telephone Answering in Wellington New Zealand can also process credit card transactions on behalf of those clients that wish to outsource this element of their business. The Telephone Answering Wellington New Zealand Call Centre also uses the latest queuing technology to ensure that call responses are maximised and that abandonment rates are minimised.
The Telephone Answering Wellington New Zealand Call Centre delivers the highest level of inbound call centre services in New Zealand.
It is our objective to provide an inbound ‘virtual reception’ or ‘help desk’ that at the very least matches the qualty that our clients would offer in-house. I expect our staff to care as much about out clients business as they do themselves. As an example of how well Telephone Answering Wellington New Zealand have succeeded in this objective a number of New Zealand nationally-franchised businesses have now entrusted us to be their business’s ‘front end’. After using our services for some time they are in no doubt that Wellington Telephone Answering are highly positive contributors to their business growth.
The Telephone Answering in Wellington New Zealand Call Centre uses AR Remedy as its backbone application. AR Remedy allows us to create some very smart yet functional solutions for our customers. It gives us an ‘edge’ when it comes to developing value-add solutions at a realistic price. Telephone Answering in Wellington New Zealand also employ sophisticated queuing software to ensure that all calls are tracked from the first ring until resolution, allowing us to report and manage call-handling efficiencies. The innovative use of these applications, combined with our commitment to employing only the very best staff stands us apart from the opposition.
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